Personal touch services include underwriting, medical management of claims, risk consultation, accounting/audit assistance, web portal for easy access to your policy and claims information, and highly responsive customer service personnel.
FSIM’s extensive workers’ compensation insurance services include industry experts in underwriting, a unique medical management program, an experienced loss control consultant, and a best-in-class online system for your account management. FSIM builds a sense of community by providing exceptional customer service to its brokers, employers and injured workers in the food and ag businesses throughout California. FSIM strives to provide personal contact with all of its customers and encourages all of those in the FSIM community to talk directly and immediately to FSIM’s customer service representative to answer any questions they may have about their workers’ compensation insurance policy, workplace safety issues and claims.
Meet the Underwriting Team
Medical assistants and nursing staff are available full time to appropriately handle the claim in addition to providing a supportive environment for the worker. A three-point contact is established by FSIM with the injured worker, the employer and the treating physician. FSIM is there to identify first aids, late reporting, assist with modified duty protocol, referrals to medical providers within the Medical Provider Network (MPN), and individualized nurse care on claims that need extra attention.
Meet the Medical Management Team
Meet the Loss Control Contact
Meet the Accounting and Auditing Team
Meet the Claims Services Contact
Meet the Customer Service Contact
Easy Access Portal
FSIM has created a detailed training program to educate broker-producers on how to more effectively sell FSIM’s program and services, and how to explain and install its medical management/claim system with their clients.
FSIM personally assists producers in the sales process, and provides loss control, claims management and customer service support to its agents and brokers.